We take great care with your personal data. Here you can read what information we keep, why we keep it and what your rights are.
We comply with the General Data Protection Regulation (GDPR) and the Dutch Medical Treatment Contracts Act (WGBO). Everyone at our practice is bound by a duty of confidentiality.
Who is responsible?
Tandartspraktijk Arrindell, Maasstraat 5, 2515 DA The Hague, is the data controller responsible for processing your data. Any questions about your privacy? Email info@tpm5.nl or call +31 70 385 30 58.
What information do we keep?
- Your name, address, date of birth, gender, phone number and email address
- Your citizen service number (BSN) and health insurance details
- The names of your other healthcare providers, such as your GP
- Your medical information: your health questionnaire, medication, X-rays and other photos of your teeth, and the treatment you receive from us
- Your appointments and payment details
- If you visit our website: your IP address (see “This website” below)
Why do we use your information?
- To treat you properly. Dentists are required by law to keep patient records.
- To have dental work made (such as a crown or dentures), to write prescriptions and to refer you to other healthcare providers
- To book appointments with you and send you reminders
- To claim the cost of your treatment from your health insurer or send you an invoice
- Because the law requires it, for example to verify your identity using your BSN
Who do we share your information with?
Only when it’s needed for your treatment or payment, and never more than necessary:
- Your health insurer, to reimburse your treatment
- Infomedics, which sends invoices on our behalf
- The dental laboratory that makes your crown, bridge or dentures
- Your pharmacy, if we write you a prescription
- Zivver, waarmee we beveiligd mailen. Stuur je ons een veilig bericht, dan verwerkt Zivver dat in onze opdracht
- Andere zorgverleners, zoals een kaakchirurg, orthodontist of je huisarts, als dat nodig is voor je behandeling. We vragen je daar vooraf om toestemming, behalve in een noodgeval
- Bedrijven die onze software en systemen leveren. Met hen hebben we afspraken gemaakt over geheimhouding en beveiliging
We never sell your information or use it for advertising.
What information do we keep?
By law, we keep your patient records for 20 years after the last change, or longer if this is needed for good care. We keep our financial records for 7 years, as required by the Dutch Tax Administration. We keep any other information no longer than necessary.
How do we protect your information?
Your information is stored in secure systems. Only staff who need it for their work can access it, and they are all bound by a duty of confidentiality.
What are your rights?
- You can view your records and get a copy of them
- You can have incorrect information corrected, or add your own statement to your records
- You can ask us to destroy your information, unless we’re legally required to keep it
- You can object to your information being shared
Would you like to use any of these rights? Just ask at reception or email info@tpm5.nlWe’ll ask you to verify your identity and will respond within one month.
This website
We don’t use cookies on this website to track you or for advertising, and we don’t keep visitor statistics. The site only remembers in your browser whether you’ve already seen a notice. As with any website, the server temporarily stores your IP address so the site works and stays secure. If you register using our online form, you enter your details in Jotform, which processes them on our behalf.
Other websites
Our site contains links to other websites, such as the KNMT (Royal Dutch Dental Association) or Google Maps. This privacy statement doesn’t apply to those websites. Please read their own privacy statements to see how they handle your information.
A complaint about your privacy?
Not happy with how we handle your information? Please let us know first, and we’ll work together to find a solution. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Changes
We may update this privacy statement, for example if the law changes, so please check this page from time to time. You’ll find the date of the last update below.
Last updated: October 2026