We always do our best to help you as well as we can. Is there something you’re not happy with? Please let us know. Only then can we put it right.
- Please discuss it with us. Tell the dentist or please call the practice. We can usually sort out most issues together through a good conversation.
- Contact the complaints officer. If we cannot resolve the matter together, or if you would prefer not to speak to us directly, the practice is a member of the KNMT, the professional association for dentists. An independent complaints officer will then mediate between you and us free of charge, with the aim of finding a solution. You can submit your complaint via the KNMT complaints form.
- Refer the matter to the dispute resolution body (geschilleninstantie). If you still can’t resolve the issue, you can submit your complaint to the Geschilleninstantie Mondzorg. They will issue a binding ruling.
These procedures comply with the Healthcare Quality, Complaints and Disputes Act (Wkkgz). Your complaint will be treated in confidence and will not affect your ongoing treatment.